At Fantasy ponchik, we aim to provide a smooth and enjoyable experience for all users. However, we understand that there may be instances where you need to cancel your participation in a contest or request a refund. This policy outlines the conditions under which cancellations and refunds are handled.
Before Contest Start: If you wish to cancel your contest entry before it starts, you may do so within the time frame specified on the contest details page. Upon successful cancellation, the entry fee will be refunded to your account balance.
After Contest Start: Once a contest has started, cancellations are not allowed, and entry fees are non-refundable as the results are determined by real-world player performance.
Insufficient Participants: If a contest does not meet the required number of participants, Fantasy ponchik may cancel the contest. In such cases, all entry fees will be fully refunded.
Technical Issues: If there are technical issues or other circumstances that affect the fairness of the contest, we reserve the right to cancel the contest, and entry fees will be refunded.
Violation of Rules: If a contest is canceled due to violations of our rules, refunds may not be issued to those involved in the violation.
Eligible Refunds: Refunds are generally issued for the following reasons:
Refund Method: Refunds will be credited to your Fantasy ponchik account balance, where you can use the funds for future contests or request a withdrawal following our withdrawal policies.
Non-Refundable Situations: Refunds will not be issued in the following cases:
Withdrawal Requests: Users may request a withdrawal of their account balance at any time, subject to the minimum withdrawal amount specified on our platform. Withdrawals are processed to the payment method linked to your account.
Processing Time: Withdrawal requests are typically processed within 3-5 business days, though this may vary depending on your payment provider.
Withdrawal Fees: A nominal fee may be charged for withdrawals. All applicable fees will be communicated during the withdrawal process.
Contact Us: If you wish to cancel a contest entry or request a refund, please contact our support team at [email protected]. Be sure to include relevant details such as your account information, contest details, and the reason for your request.
Review Process: Our team will review your request and respond within 24-48 hours. Additional information may be requested to process your request.
Fantasy ponchik reserves the right to modify this policy at any time. Any changes will be posted on this page, and continued use of the platform after changes have been made constitutes acceptance of the revised policy.
If you have any questions regarding this Cancellation & Refund Policy, please reach out to us at [email protected].